Privacy Policy

1. Introduction

360 Voice Agent ("we," "us," or "our") operates the 360 Voice Agent platform and mobile application (the "Service"). This Privacy Policy explains how we collect, use, and protect your information when you use our Service. By using the Service, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

• Account information: Name, email address, and business details you provide during onboarding.
• Booking information: Name, email, phone number, company, and selected appointment details.
• Social media data: When you connect your Facebook Pages or Instagram account, we access page content, messages, and engagement data necessary to provide AI-powered responses and content publishing.
• Payment information: Processed securely through Stripe; we do not store full card details.
• Usage data: Interactions with our chatbot, voice agent, and platform features.

3. How We Use Your Information

• To provide AI voice agent, chatbot, and social media automation services.
• To schedule and manage bookings and consultations.
• To process payments and manage subscriptions.
• To respond to messages and inquiries on your connected social media accounts.
• To improve our Service and develop new features.
• To send service-related notifications and updates.

4. Facebook Page Data

When you connect your Facebook Pages, we access the following data to provide our services:

• Page content and posts (pages_read_engagement, pages_manage_posts)
• Messages sent to your Page for AI-powered auto-replies (pages_messaging)
• Page insights and analytics (read_insights)
• List of Pages you manage (pages_show_list)

We do not sell your Facebook Page data to third parties. This data is used solely to provide the AI automation services you requested.

5. Data Sharing

We do not sell your personal information. We may share data with third-party service providers (such as Stripe for payments and AI providers for chatbot responses) who help us operate the Service. These providers are bound by confidentiality obligations.

6. Data Security

We implement reasonable technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time by contacting us.

8. Your Rights

You have the right to access, correct, or delete your personal information. You may also disconnect your social media accounts at any time through the platform settings. To exercise these rights, contact us using the information below.

9. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at support@360voicesagent.com.